Customer Success Specialist

Responsibilities and Duties:

• Develop understanding of software functionality and how it applies to educational standards and best practice
• Display positive and professional image to clients
• Build and maintain client relationships
• Provide customer support through guidance and training
• Work with customers to find solutions and resolve issues
• Create instructional documents and other publications to enhance client experience
• Participate in basic software testing for custom forms, user-reported bugs, and overall functionality
• Analyze data to determine goals and needs

Required Qualifications:

• High School Diploma or GED
• Strong communication, both verbal and written
• Organizational, high attention to detail and multi-tasking abilities
• Ability to work closely with a team and take direction from management