Customer Success Specialist

Responsibilities and Duties:

• Develop understanding of software functionality and how it applies to educational standards and best practice
• Provide customer support through guidance and training
• Display positive and professional image to clients
• Build and maintain client relationships
• Work with customers to find solutions and resolve issues
• Create instructional documents and other publications to enhance client experience
• Participate in basic software testing for custom forms, user-reported bugs, and overall functionality

Required Qualifications:

• High School Diploma or GED
• Strong communication, both verbal and written
• High attention to detail and accuracy
• Ability to prioritize, organize, and multi-task in a fast-paced environment
• Ability to work closely with a team and take direction from management