Customer Success Specialist

Responsibilities and Duties:

  • Develop understanding of software functionality and how it applies to educational standards and best practice
  • Display positive and professional image to clients
  • Build and maintain client relationships
  • Provide customer support through guidance and training
  • Work with customers to find solutions and resolve issues
  • Create instructional documents and other publications to enhance client experience
  • Participate in basic software testing for custom forms, user-reported bugs, and overall functionality
  • Analyze data to determine goals and needs

Required Qualifications:

  • High School Diploma or GED
  • Strong communication, both verbal and written
  • Organizational, high attention to detail and multi-tasking abilities
  • Ability to work closely with a team and take direction from management
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