Customer Success Specialist
Responsibilities and Duties:
- Develop understanding of software functionality and how it applies to educational standards and best practice
- Display positive and professional image to clients
- Build and maintain client relationships
- Provide customer support through guidance and training
- Work with customers to find solutions and resolve issues
- Create instructional documents and other publications to enhance client experience
- Participate in basic software testing for custom forms, user-reported bugs, and overall functionality
- Analyze data to determine goals and needs
Required Qualifications:
- High School Diploma or GED
- Strong communication, both verbal and written
- Organizational, high attention to detail and multi-tasking abilities
- Ability to work closely with a team and take direction from management