Implementation Specialist

Job Overview:

Implementation specialists ensure that our services and programs are delivered to clients on time and configured to meet the clients' needs. This role will be responsible for completing program set-up for new districts and training clients either on-site or via webinar. This is a remote position that includes travel. Standard office hours are Monday-Friday, 7:30 am - 4:30 pm CST. Travel hours will vary.

Responsibilities and Duties:

  • Support clients through guidance and training, while working to find solutions and resolve issues
  • Provide in-person and webinar trainings for educators, administrators, and service providers.
  • Complete program set-up for new districts
  • Establish and maintain a positive relationship with clients and coworkers to promote company vision
  • Detail implementation status with departmental tracking system
  • Communicate set up needs and requirements with colleagues, both in and across departments
  • Suggest improvements to processes and systems
  • Create instructional packets to simplify client experience
  • Analyze data to determine goals and needs

Required Qualifications:

  • High School Diploma or GED
  • Ability to travel (both in and out of state, either by driving or flying) throughout the year. Extensive travel may be required during peak training season.
  • Strong communication and presentation skills, both verbal and written
  • Organizational, high attention to detail and multi-tasking abilities
  • Ability to work closely with a team and take direction from management
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