Customer Success Specialist

Job Description: Join our team as a Customer Success Specialist, where you'll be at the forefront of delivering exceptional technical and educational support to our valued clients. In this role, you will collaborate closely with both clients and internal teams, leveraging your strong communication and problem-solving skills to swiftly and efficiently resolve any issues that may arise. As a key player in providing superior customer service, we are seeking sociable individuals who are passionate about building relationships and ensuring client satisfaction.

This is a full-time, 100% remote position with scheduled hours Monday-Friday, 9:30 a.m. - 6:30 p.m. CT. Starting pay is $20 per hour.

Responsibilities and Duties:

• Provide support as the first point of contact for all inbound phone, email, and chat inquiries
• Collaborate across the organization as a customer advocate to ensure a timely and successful resolution
• Develop an understanding of software functionality and how it applies to educational standards and best practices
• Participate in basic software testing for user-reported bugs and overall functionality
• Build and maintain strong relationships with clients to provide personalized support
• Gather product feedback for continuous product enhancement and customer value
• Develop knowledge base materials such as videos and article content to enhance client understanding

Required Qualifications:

• High School Diploma or GED
• Strong oral and written communication skills
• Ability to work as post of a team in a fast-paced environment with excellent attention to detail and multi-tasking skill
• Preferred previous customer service experience through a ticketing system or email interface
• Preferred tech support and troubleshooting experience in a remote position

Embrace Benefits:

• 100% company-paid health, vision, dental, and disability insurance for employee
• 401k with a 4% employer-contribution
• Monthly internet stipend
• Generous PTO with a yearly rollover of unused days
• Remote work environment 
• Company provided equipment

Schedule:

• Monday to Friday: 9:30 am - 6:30 pm CT